You have the following rights. If someone is helping you make healthcare decisions, he or she may exercise these rights for you. For comments, complaints, or grievances or to report safety concerns, you can contact Compliance Alert Line at 1-800-350-0094.
Privacy and access to medical information as described in Novant Health’s Notice of Privacy Practices.
For comments, complaints, grievances, or to report safety concerns, you may contact this Novant Health facility or call, toll-free 1-888-648-7999. After normal business hours, please leave a message and someone will return your call the next business day.
You also may lodge a grievance directly with the following:
North Carolina Division of Health Service Regulation
Attention: Rita Horton
9960 Mayland Drive, Suite 401
2711 Mail Service Center, Raleigh, NC 27699-2711
800-624-3004 (toll free for NC residents)
919-855-4500 (local and outside NC)
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Virginia Department of Health
Office of Licensure and Certification
9960 Mayland Drive, Suite 401
Richmond, VA 23233-1463
Toll Free: 1-800-955-1819 or
Metro Richmond area: (804) 367-2106
Department of Health and Environmental
2600 Bull Street Columbia, SC 29201
We have many ways of safeguarding your privacy – like the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This multi-faceted law improves a variety of service areas related to your treatment. Issues covered include health insurance, medical savings accounts, waste reduction, and more.
HIPAA is the acronym for the Health Insurance Portability and Accountability Act that was signed into law on August 21, 1996, Public Law 104-191. This law impacts all areas of the healthcare industry and was designed to provide insurance portability, to improve the efficiency of healthcare by standardizing the exchange of administrative and financial data, and to protect the privacy, confidentiality and security of healthcare information. The law is designed to:
You can choose to authorize disclosure of your health or billing information to a third party.
Under federal law, we can only release your personal health information to those directly involved in providing your care; however, you have the right to grant access to your personal medical or billing information to other individuals or organizations of your choice. If you choose to do so, we require a written authorization.
Your doctor may recommend a breast biopsy to examine the growth more closely than possible with a mammogram. Novant Health Brunswick Medical Center offers stereotactic breast biopsy, an alternative to the traditional surgical biopsy. The procedure uses a special imaging technology to accurately target a questionable lesion, with significantly less pain and no scarring.
Fine needle aspiration of the breast is a procedure that is performed using a needle to draw out a small amount of cells or fluid from the breast. The area of concern is anesthetized before the procedure, with very little discomfort involved. It generally leaves no scar and is considered a simple office procedure, performed using ultrasound guidance.
A ductogram is performed to help us better understand the causes of nipple discharge and to detect possible problems with your breast ducts. If your doctor has referred you for a ductogram, please call 704-210-7762 to schedule your appointment today.
A procedure, called sentinel node biopsy, is used to determine if cancer cells have spread to the lymph nodes. This surgical procedure may be performed during the initial diagnostic period to aid in staging of the breast cancer. This procedure involves injecting a dye and/or radioactive substance near the tumor. This injection helps to locate the lymph node closest to the tumor (sentinel node) - the one that is most likely to have cancer cells present if the cancer has spread. The surgeon removes the lymph node that absorbs the dye and radioactive substance and sends it to the pathologist to examine it closely for the presence of cancer cells.
This is an alternative to a more invasive surgical biopsy. The area of concern is anesthetized before the procedure. There is only mild discomfort and generally no scarring of the breasts. The breast is gently compressed for this procedure. The stereotactically guided breast biopsy uses computer technology that enables our radiologists to locate and obtain a sample of the precise center of the area in question. The procedure uses x-rays and a special biopsy needle.
This is an alternative to a more invasive surgical biopsy. The area of concern is anesthetized before the procedure. There is only mild discomfort and generally no scarring of the breasts. An ultrasound scan detects breast changes by sending high-frequency sound waves into the breast. The echo patterns from the sound waves are converted into an image of the breast's interior. The radiologist will insert the biopsy needle and remove samples of tissue, using the ultrasound for guidance.