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Patient Overview

Patient information


Our care givers have the credentials and experience to ensure you receive the highest quality imaging services. All of our radiologists are Board Certified. What's more, we are a preferred provider for an extensive array of managed care payers.


Appointments

All diagnostic imaging procedures must be recommended by your physician and require a physician order. Your physician's office staff can assist you with your appointment or you can schedule your procedure directly with us. It is extremely important for you to keep your scheduled appointment. If an emergency prevents you from keeping it, please call the scheduling phone number that appears on the location page where you are scheduled to be seen, prior to your scheduled appointment time, to cancel or reschedule. This simple step will prevent unnecessary delays for all of our patients.


Documents to Bring

You will be asked to arrive before your scheduled appointment to allow time for you to complete the necessary paperwork. Please bring the following documents to your appointment:

  • Requisition/Order Form - this is the form completed by your physician ordering this exam for you.
  • Insurance Cards - you will need to bring all current insurance cards for the date of service.
  • Contact Information - Please bring all the contact information for the person responsible for payment on your date of service.
  • Payment - Payment is required at the time services are rendered if you do not have insurance. For patients with insurance, you will be required to pay any deductible or co-insurance dictated by your insurance plan at time of service. Our staff will call your insurance company to get the best estimate of what you will owe at the time of your procedure. Please remember this is just an estimate. The final payment owed will be determined after your insurance company processes your claim. We accept personal check, cash, money order, Visa, MasterCard, American Express and Discover credit cards. Financial assistance, based on need, may also be available.


Financial Navigator

Novant Health Imaging offers the services of a “financial navigator” to patients who need help estimating their insurance-covered and out-of-pocket expenses for imaging services. Call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday, 8 a.m. to 6 p.m. to calculate your medical imaging costs
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Financial Assistance

Financial assistance is available for patients who receive medically necessary services and meet the eligibility requirements outlined in the policy.
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Patient's Bill of Rights

Your rights and responsibilities as a patient. If someone is helping you make healthcare decisions, he or she may exercise these rights.
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Frequently Asked Questions

Knowing what to expect at your radiology appointment can ease concerns and help your visit go smoothly. Please view our Frequently Asked Questions page to find answers and contact us if you have further questions.
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