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Frequently Asked Quetsions

Frequently asked questions


Here are the questions that are most frequently asked by patients. If you have questions that aren't answered here, please contact us. We'll get back to you as quickly as possible.


Why choose Novant Health Imaging?

When your doctor recommends a diagnostic imaging test such as an MRI, CT, X-ray, ultrasound or mammogram, you have a choice where that test is performed. At Novant Health Imaging, we are dedicated to ensuring you have a remarkable patient experience. We are committed to providing convenient, high quality radiology services at a price you can afford.

Is a signed MRI and CT order valid at any radiology facility?

We accept all physician orders, even if they are on a hospital order form or prescription pad. All diagnostic imaging procedures must be recommended by your physician and require a signed physician order.

If I have had a previous exam, am I required to go back to the same facility?

No, we can request the images from your previous exam(s) so that our radiologists can compare changes that have taken place over time.

How much will my MRI or CT exam cost?

The cost of imaging exams can vary greatly based on whether you receive care from a hospital, hospital outpatient facility or an independent outpatient facility. The cost of imaging exams can also vary based on a patient's insurance plan.

If you need help estimating your insurance-covered and out-of-pocket costs for a procedure at any of our Novant Health facilities, one of our financial navigators is ready to help – free of charge. The financial navigator will ask you about your procedure and insurance coverage. Then, you’ll receive an estimate of the cost along with payment options.

For locations in North Carolina and South Carolina - call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday, 8 a.m. to 6 p.m. Voicemail is available for after-hours or weekend calls.

For locations in Virginia - call 703-242-2106, Monday through Friday, 8 a.m. to 5 p.m. Voicemail is available for after-hours or weekend calls.

Will your office make sure that my exam is authorized with my insurance company before the exam?

Exams will not be performed without prior authorization from your insurance company. We provide all patients with a Good Faith Estimate that includes individual patient details based on your insurance plan and the study being performed. This estimate takes into account your insurance coverage, deductible, and copay or coinsurance.

How quickly can I be seen, and where are your locations?

We have over two dozen locations, including seventeen in the Charlotte-area, five in the Winston-Salem/Triad-area, and five in Northern Virginia to provide convenient access to our high-quality imaging services. Same-day and next-day appointments are usually available.

How quickly will I know the results from my exam?

The radiologist's report will be sent to your referring doctor within 24 hours of the exam being performed.

Will my doctor be able to see the actual image(s) from my exam?

Physicians can request access to view the images online or the images can be delivered on a CD.

How do I know you have good image quality?

We use state-of-the-art equipment that is accredited by the American College of Radiology. Our expert team includes onsite, board-certified, fellowship-trained radiologists and registered technologists.

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