IMPORTANT COVID-19 UPDATE | Thursday, July 09, 2020
IMPORTANT COVID-19 UPDATE
Thursday, July 09, 2020
Your health is our first priority as we resume care at our imaging facilities. Novant Health will resume routine and non-emergent invasive radiology procedures and diagnostic imaging beginning Monday, May 4.
Screening and diagnostic mammograms begin scheduling on May 4.
To keep everyone safe, maintain physical distancing and reduce contact, we have several new processes in place across our centers:
Screening: All patients, approved visitors and team members receive a temperature screening prior to entering the facility.
Masking: All team members are wearing a mask, and we will ask all patients to bring a mask or cloth face covering with them to their appointment.
Visitor restrictions: We are maintaining our visitor restrictions and ask patients to come alone if possible. If the visitor is the healthcare agent or accompanying a minor child, the visitor will also be screened for temperature and wear a mask.
Clean environment: We have HEPA filters at all imaging locations, and have elevated our cleaning and disinfecting practices.
Personal distancing: We have increased time between appointments for enhanced cleaning and to allow for distancing between patients in our centers.
Dedicated centers: We have locations specifically designated for PUI and COVID-19 patients.
Please visit www.novanthealth.org for additional COVID-19 information.
Excellence in Medical Radiology Imaging Services in Matthews, NC
Mammography • Breast Tomosynthesis (3-D Mammography) • CT • MRI • Diagnostic X-Ray • Ultrasound • Nuclear Medicine • PET • Fluoroscopy
Home / Locations / Charlotte / Novant Health Matthews Medical Center
Where to find us
1500 Matthews Township Pkwy.
Matthews, NC 28105
Show me a map!
Phone: 704-384-6750
Scheduling: 704-384-7226 (SCAN)
Scheduling- toll free: 855-273-SCAN
Scheduling fax: 704-384-8511
Matthews Medical Center Phone: 704-384-6500
Services offered here
Outpatient imaging hours
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MRI
Mon - Fri
Saturday
Sunday
6:15 am - 10:00 pm
7:00 am - 7:45 pm
8:00 am - 5:00 pm
CT
Mon - Fri
Sat & Sun
7:00 am - 10:00 pm
8:00 am - 5:00 pm
US
Mon - Fri
Sat & Sun
7:00 am - 10:00 pm
8:00 am - 5:00 pm
X-ray
Mon - Fri
8:30 am - 7:00 pm
Mammography
Mon - Fri
7:00 am - 6:00 pm
Nuc Med
Mon - Fri
6:30 am - 4:00 pm
Request a mammogram appointment
Our online Request an Appointment feature is for patients who have a signed physician's order and would like to schedule a future appointment. This feature is not intended for same-day appointments.
Screening mammogram appointments do not require a physician’s order. All other appointments require a physician's order.
Take a 360° tour of our center
- Click the icon below to enter the tour
- To enter hallways, rooms, etc., simply click on the symbol
About our center
For your physician to make the best diagnosis and recommend your best course of treatment, he or she needs to be able to count on having the latest diagnostic tools available – especially imaging technology that provides information about any potential problems.
Novant Health Matthews Medical Center offers advanced medical imaging services – with board-certified physicians, certified technologists and service-oriented staff – to help your physician help you make the best medical decisions.
For all diagnostic imaging procedures, except mammograms, please ask your physician for a referral. Your physician’s office staff can assist you with your appointment or, you can schedule your procedure directly with us. To find a physician, please either review our online directory or call our physician referral line at 704-384-CARE (2273).
The imaging center at Matthews Medical Center is located at the hospital at 1500 Matthews Township Parkway, Matthews.
To schedule an imaging appointment, please call toll-free 855-273-7226 or 704-384-7226.
Financial navigator
We can help you calculate your covered and non-covered expense.
Novant Health Imaging offers the services of a “financial navigator” to patients who need help estimating their insurance-covered and out-of-pocket expenses for imaging services.
Accessing the services is quick and convenient. One of our financial navigators will ask you about your insurance and the medical procedure in question – then provide you with an estimate of the procedure’s cost.
Call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday, 8 a.m. to 5 p.m. Voicemail is available for after-hours or weekend calls.
Learn more »
Provider's access
Nondiscrimination
Notice of nondiscrimination
Translation / interpretation services
Novant Health Imaging complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Novant Health Imaging does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Novant Health Imaging:
Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, accessible electronic formats, other formats)
Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact Language Line interpreter services toll-free at 1-855-526-4411, then select option 3. TDD/TTY: 1-800-735-8262.
If you believe that Novant Health Imaging has not provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Section 1557 coordinator
3480 Preston Ridge Road, Ste 600
Alpharetta, GA 30005
Telephone: (877) 780-1378
Fax: (678) 992-7558
You may file a grievance by mail or in person at the facility where care was provided. If you need help filing a grievance, call (877) 780-1378.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available online at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/office/file/index.html
ATTENTION: Language assistance services, free of charge, are available to you. Call 1-855-526-4411. Select option 3. TDD/TTY: 1-800-735-8262.
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Español (Spanish)
ATENCIÓN: Los servicios de asistencia lingüísticos, gratuitos, están disponibles para usted. Llame al 1-855-526-4411. Seleccione la opción 1. TDD/TTY: 1-800-735-8262.
繁體中文 (Chinese)
注意： 您可以享受免費的語言協助服務。請撥打 1-855-526-4411。選擇選項 1。TDD/TTY：1-800-735-8262。
Tiếng Việt (Vietnamese)
CHÚ Ý: Có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Gọi 1-855-526-4411. Chọn tùy chọn 1. TDD/TTY: 1-800-735-8262.
한국어 (Korean)
주의: 무료 언어 지원 서비스를 이용하실 수 있습니다. 1-855-526-4411번으로 전화하십시오. 옵션 1을 선택하십시오. TDD/TTY: 1-800-735-8262.
Français (French)
IMPORTANT : Des services d’assistance linguistique gratuits sont à votre disposition. Appelez le +1 855 526 4411. Sélectionnez l’option 1. Dispositif de télécommunication pour sourds et malentendants : +1 800 735 8262.
العربية (Arabic)
ملاحظة: خدمات المساعدة اللغوية المجانية متاحة لك. اتصل على الرقم 1-855-526-4411. اختر الخيار 3. جهاز الاتصال الكتابي/الهاتف النصي: 1-800-735-8262.
Русский (Russian)
ВНИМАНИЕ: Для вас доступна бесплатная услуга языковой поддержки. Позвоните по телефону 1-855-526-4411. Выберите вариант 1. Текстовый телефон/телетайп: 1-800-735-8262.
Tagalog (Tagalog – Filipino)
ATENSYON: May mga libreng serbisyo ng tulong sa wika na available sa iyo. Tumawag sa 1-855-526-4411. Piliin ang opsyon 1. TDD/TTY: 1-800-735-8262.
فارسی (Farsi)
توجه: خدمات ترجمه به طور رایگان در اختیارتان قرار دارد. با شماره 1-855-526-4411 تماس بگیرند. گزینه 3 را انتخاب کنید. TDD/TTY: 1-800-735-8262
አማርኛ (Amharic)
ማሳሰቢያ፦ የቋንቋ እርዳታ አገልግሎቶች በነጻ ይገኛሉ። በ 1-855-526-4411 ላይ ይደውሉ። አማራጭ 1ን ይምረጡ። TDD/TTY፦ 1-800-735-8262.
Deutsch (German)
HINWEIS: Es stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Wählen Sie +1 855 526 4411. Wählen Sie Option 1 aus. TDD/TTY: 1 800 735 8262.
اُردُو (Urdu)
برائے توجہ: آپ کے لیے زبان سے متعلق اعانت کی خدمات، مفت دستیاب ہی
۔ 1-855-526-4411 پر فون کریں۔ اختیار 1 چنیں۔ TDD/TTY: 1-800-735-8262۔
हिंदी (Hindi)
ध्यान दें: आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध हैं। 1-855-526-4411 को कॉल करें। विकल्प 1 चुनें। TDD/TTY: 1-800-735-8262.
ગુજરાતી (Gujarati)
Awrસાવધાન: તમારા માટે ભાષા સહાય સેવાઓ, વિના મૂલ્યે, ઉપલબ્ધ છે. 1-855-526-4411 પર કૉલ કરો. વિકલ્પ 1 પસંદ કરો. TDD/TTY: 1-800-735-8262.
বাংলা (Bengali)
মনোযোগ দিন: আপনার জন্য বিনামূল্যে ভাষা সহায়তা পরিষেবা লভ্য আছে। 1-855-526-4411 নম্বরে ফোন করুন। বিকল্প 1 নির্বাচন করুন। TDD/TTY: 1-800-735-8262।
Marketing manager
Call or email your Marketing Manager with questions or to reorder supplies, contrast or requisition forms.
Lauren Laws
704-778-8366
Inside sales manager
336-207-6781
Our radiologist partners
At Mecklenburg Radiology Associates we approach every case as if we were treating a member of our own family. This is our standard of care.
Your doctor may recommend a breast biopsy to examine the growth more closely than possible with a mammogram. Novant Health Brunswick Medical Center offers stereotactic breast biopsy, an alternative to the traditional surgical biopsy. The procedure uses a special imaging technology to accurately target a questionable lesion, with significantly less pain and no scarring.
A ductogram is performed to help us better understand the causes of nipple discharge and to detect possible problems with your breast ducts. For more information, please call 910-721-1485.